What our Customers say...


"You guys did a fantastic job, Thank you so much!"

"Thank you for all your help with the water in the basement. I didn't know where to start! Mark was great and answered all my questions!"

"Y'all did such a great job, I have another one for ya!"

"Thank you so much! Y'all rock!"

"Friendly staff good price".

"Great personnel and very good at their jobs."

D. Carter

Martinsville, VA.

"Everything went great staff who handled my claim did awesome!"

"They were awesome!"

While out of town on vacation I had a pipe burst under a bathroom sink causing 10,976 gallons of water flood my home over a period of 3 days. Per my water provider I was losing 149 gallons an hour.
To understand the amount is is equivalent to a 8ft deep 17 foot long swimming pool.
When I returned home to find this at 10:45 at night I was devastated.
My insurance company immediately dispatched SERVPRO in Martinsville Virginia.
They came in and immediately went to work. Explained everything to me and assured me that they would take care of everything and they did.
This group of people were awesome! Professional!! Courteous!!!! They took the load of worry and stress off of my shoulders and made this horrific incident okay again. Over the course of a few days they removed all water, all moisture, all damaged material and items and I came back to a clean, DRY and odor free home!
I highly recommend this kind group of individuals and I cannot say enough about the care and service I received!

They were great...Very polite and courteous.

"Great crew and Mark was great, an asset to your company."

"They done an excellent job. Mr. Mark and the other crew members were very friendly and patient. They answered all of my questions and really help to put me at ease about this disaster."

Fantastic job! They were on time and they did anything I needed and cleaned up real good!

Many Thanks to Mark , John and the crew!

Response was quicker than I thought humanly possible. Team are a great asset to your company.

The total staff was amazing, friendly, kind & very professional. I was very impressed with everyone and the work that they preformed. I highly recommend SERVPRO & the staff that serviced me.

Excellent service! Everyone was really helpful and I'd call SERVPRO again any day!

Thank you so much for dispatching the crews today so quickly to our very rural location. I wanted to contact you directly and tell you how very impressed I am with the crew and the quality of work and customer service we received at our facility from your team at SERVPRO of Martinsville and Henry County during our restoration process after our water damage.

Your entire team respected our patients, our staff, and our many rules regarding patient safety and security. We work with tons of contractors and service providers to sustain our operations and your team, BY FAR, was the very best I have had the privilege to work with. We cannot thank you enough for the prompt response, the amazing team you sent here, the outstanding customers service and our beautifully recovered units in the residence halls. Even my first contact and continued contact with your office staff was nothing but first rate. We will certainly reach out to you in the future if the need arises.

Best Regards,

Heather S.

I am very appreciative to SERVPRO of Martinsville for a quick response. They did a great job cleaning up and taking car of the wood work and cabinets. Thanks SERVPRO for an outstanding job!

I was very pleased with SERVPRO in my home. When you have a busy life with two kids, having a water damage is the last thing you want to deal with. But SERVPRO made sure everything was handled quickly. They are the ones to call when you need it done right.

Thank you all so much,

Susan F.

Thank you for your prompt help with my recent water damage.

Faye W.

Dear Mr. Winn,

Thank you so much for your professional service in cleaning our home from a sewage backup. Your staff has been wonderful from the cleanup to the patience in waiting for the claim to come through. You have been most kind. Y'all are the best!


Tracy H.

The team that came to my home was fantastic, First Class service. 

Would strongly recommend to friends and family.

James. Mark and Chris were all EXCELLENT! James and his crew were all professional and courteous-made a bad situation easier to handle! All of them were great. 

Thanks so much for y 'all's help on 11/10. I wish I'd taken before and after pictures. Caesar and Sonya did an amazing job on a carpet I thought would need to be trashed. I appreciate y'all so much and will recommend you to others every chance I get!

Thank you very much for your service for me. I have nothing but good comments about your work. I appreciated so much that you came right away, did the job then followed up.

Thank you so much for your help and the other staff in helping with our water situation. You and everyone has been so nice and helpful. I would certainly recommend your company to anyone who has this kind of situation. Have a blessed day.

The team that came to my home was fantastic. First class service. Would strongly recommend to friends and family. Even though it was a terrible situation, your team made it much better.